Please start by selecting one of the cases below that you need to resolve and filling out the appropriate form.
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Description of the product complaint procedure
Fill in the email, stating the details of the complaint / return as - order number, description of the error, method of handling the complaint and delivery address.
Sending goods to the address:
Trieda 1. mája 2316/6, 05205 Spišská Nová Ves
(no cash on delivery)
During the complaint, you are always informed exactly what condition the complaint is in. We will automatically send you all updates by e-mail.
We resolve complaints as soon as possible, no later than 30 days . We will then send the package to your address.
I received damaged goods
When taking over the order from the carrier, please check the visual condition of the package of the shipment, especially if our tape is not damaged in any way and is not repaired. In case of any doubts, refuse to accept the shipment and inform us immediately so that we can agree on the next steps. Alternatively, we recommend that you download the package and open it immediately before delivery.
If you take over the shipment and find damage or loss of content later than 48 hours after receipt, we can no longer enter into a possible complaint procedure between you and the delivery company. Subsequent complaints cannot subsequently be taken into account. In case of problems, contact us by email at email@example.com
Questions and answers
You will return or exchange the goods within the 14-day period for withdrawal from the purchase contract. Send the goods by post to the address of the head office without cash on delivery , or you can bring it in person to the dispensing point by telephone agreement.
The number of the document or invoice that was included in the package. You do not have to attach any additional documents to the package, as you have registered everything online on the complaint / return page.
Yes, the accessory may be the cause of the fault and is also needed to test the device.
No, if you are sure that the accessory is defective, it can be claimed separately.
Yes and no. It is not necessary to have the original packaging to file a complaint, but it is advisable to prepare the goods for transport in it. However, if you want to return the goods within 14 days, the packaging and the product should be undamaged, otherwise we have the right to offset the cost of returning the product to its original condition.
In the event of a justified complaint, we will reimburse the costs of transport from us to you. In the event of an unjustified complaint, shipping costs may be required.
It is possible within the 14-day period for withdrawal from the purchase contract, but for such goods that you want to return used, we have the right to claim the amount for wear and return to the original condition.
We try to resolve the complaint as soon as possible, but no later than within 30 days .
This page has an informative character, the binding opinion contains the GTC .