In accordance with the provisions of §12 par. 1 c. 102/2014 Coll. On consumer protection in door-to-door sales and mail order sales, as amended, the consumer has the right to withdraw from the contract within 14 working days of receipt of the goods without giving a reason. In the event that the consumer exercises the right of withdrawal within the said period, he acknowledges that the supplier is entitled to claim reimbursement of demonstrably incurred necessary costs associated with the withdrawal.
By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other. If the consumer has already taken over the ordered goods, if possible he should return them in the original undamaged packaging.
At the same time, the consumer is obliged to state the contact details and the account number to which the amount for the ordered goods is to be remitted by the seller to withdraw the contract. The seller undertakes to pay the amount paid immediately after returning the ordered goods.
And now easier
If the goods did not meet your expectations, or you simply changed your mind about the purchase, you do not have to worry and you can simply return the goods with the guarantee that we guarantee a full refund and without unnecessary questions .
You do not have to do anything special to claim the guarantee. All you have to do is send the goods back within 14 days of receipt, request a refund and we will return them to you immediately without undue questions.
- - We will refund your money in full
- - We return the money immediately to your account within 14 days at the latest
- - You have 14 days to think it over
- - you can apply the guarantee easily and without unnecessary questions, just let us know
This page has an informative character, the binding opinion contains the GTC .